Payment & Cancellation Policy

Direct-Pay Practice

Navara Health is a self-pay, direct-pay practice. We do not bill insurance for clinical services. This model allows us to spend more time on your care, less on administrative overhead, and offer transparent pricing without insurance restrictions.

Some patients choose to submit itemized receipts to insurance for potential out-of-network reimbursement. We can provide superbills upon request. We cannot guarantee reimbursement from any insurance plan.

Accepted Payment Methods

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• HSA and FSA cards (where eligible)
• Cash
• Financing through Cherry, apply at withcherry.com
• Check (in-office only, established patients)

Cancellation & No-Show Policy

We reserve appointment times specifically for each patient. Last-minute cancellations and no-shows affect our ability to serve other patients and our providers' schedules.

• 24+ hours notice   No fee. We will reschedule you promptly.
• Less than 24 hours notice   A late cancellation fee may be charged. Not refundable or billable to insurance.
• No-shows (no notice, no arrival)   A no-show fee will be charged. Repeated no-shows may result in discharge from the practice.
• New patient no-shows   May result in forfeiture of any prepaid deposit and removal from scheduling priority.

To cancel or reschedule: call (469) 653-3124 or message through the patient portal. True emergencies are handled case by case.

Refund Policy

Clinical consultation fees are non-refundable once a clinical encounter has occurred. Prepaid packages or memberships are subject to the terms outlined at time of purchase. Contact our office with any billing concerns.