Patient Policies & Financial Agreement

Appointments and deposits

Navara is appointment only, with one treatment room. We hold your time exclusively for you, and a missed appointment is time we cannot offer to another patient. A deposit holds most appointments. It is applied in full to the cost of your service, not an extra charge, and the amount is shown when you book.

Services under $100	The deposit is the full price. Nothing further is due at the visit.
Services $100 and up	A $100 deposit, with the remainder due at the visit.
PRP and PRF services	A $350 deposit, which covers your PRP or PRF kit. Kits are ordered specifically for your appointment and carry expiration dates, so a kit that is not used on your visit day cannot be returned, saved for later, or used for another patient. This applies to the Vampire Facial®, Ultimate Skin Rejuvenation, PRP and PRF scalp treatments, the O-Shot®, the P-Shot®, the Vampire Breast Lift®, and PRP joint or soft tissue injection.
Good faith exam	$30. Required under Texas law before your first aesthetic, IV, or injection service. Valid for 12 months and not refundable once performed.
After two missed appointments	The full price is prepaid before any future appointment is held.

Cancellations, late arrivals, and missed visits

• Cancel or reschedule at least 24 hours in advance at no charge. Your deposit is refunded in full to the original payment method, or held toward your new visit.
• Less than 24 hours notice, or not attending, forfeits the deposit, and a new deposit is required to book again. Rescheduling inside 24 hours counts the same as cancelling.
• Arriving more than 15 minutes late may mean your visit is shortened or rescheduled, and a visit rescheduled for that reason counts as a late cancellation.
• We send a reminder before every appointment. Fees are charged to your card on file, and you receive a receipt explaining the charge.
• Emergencies happen. Text us and we will use judgment rather than a rule. Waiving a fee is a one-time courtesy and does not change this policy.

Balances and estimates

Balances are due when billed. If a payment is declined we contact you and try again, and we never add a late fee. An unpaid balance may pause services until it is resolved, and a balance unresolved after 90 days may be referred for collection. You have the right to a Good Faith Estimate of expected charges for scheduled care. We provide one automatically, and you can ask for one at any time.

Consultations and visits

Aesthetic consultations are $100. If you go ahead with treatment the same day, the $100 is applied to your treatment total. If you do not, it is retained for the time of the provider who saw you, whether that is Jessica Boggs, APRN or Rocio Gonzalez, RN.

Once a consultation has taken place, the fee covers the provider's clinical time, evaluation, and documentation. That fee is not refundable based on the outcome of the visit.

Communication and access

Our phone and text line, (469) 653-3124, is for scheduling, billing, records and pharmacy questions. Our team answers it. They cannot give medical advice, review symptoms, or tell you whether a treatment is right for you.

Clinical questions are answered in one of two places: at a scheduled visit, or through portal messaging for members.

Members	May message their provider through the patient portal. Messages are answered the same or next business day. A message that needs more than a short answer, a new symptom, or a change to your plan is converted to a scheduled visit, included in your membership.
Pay per visit	May use the portal for scheduling, billing and records requests. Clinical questions are answered by booking a visit. Refills are handled at a refill visit.
Phone calls	Phone conversations with your provider are visits. They are scheduled, documented in your chart, and billed at the visit rate for your plan. Your provider does not take unscheduled clinical calls.
Before you are a patient	Our team will answer questions about services, prices and booking. Medical questions are answered at your Start Visit.

Start Visits, member visits and pay per visit

• Start Visit. Every new patient in an ongoing program starts with a Start Visit: $199 with labs from the last 90 days, or $349 with labs ordered. It includes a 60 to 75 minute Results Review. If you join a membership at your Results Review, your Start Visit counts as your first month. Weight loss programs bill from your first medication order instead.
• Missed Results Review. Your first missed Results Review is rebooked at no charge. A second missed Results Review is rebooked as a Lab Review, $100.
• Missed member visits. After two missed member visits in a row, future member visits require a $50 hold, refunded at your visit.
• Refill Visit. If a $50 Refill Visit turns out to need a dose change or a new evaluation, the $50 is applied toward a Follow-Up Visit.
• Membership only. Testosterone and any compounded medication shipped by Navara are available through membership only.

Medications

Damaged or defective shipments. Contact us within two weeks of delivery if your medication arrives damaged or defective and we will coordinate a replacement with the dispensing pharmacy. Returns go to the pharmacy that dispensed them. Navara Health cannot receive returned medication.

Brand-name medication purchased through a manufacturer program is subject to that program's terms, not ours.

Memberships

Every membership starts at an appointment with your provider, where you sign the Membership and Recurring Billing Agreement and a separate card authorization. Nobody enrolls through this website. If anything on this page differs from the agreement you signed, the agreement controls.

Billing	Month to month memberships bill in advance on the 1st or the 15th of the month, whichever comes first after your first month, and continue until you cancel. A card on file is required for monthly billing. Ninety day prepaid plans and annual programs are charged once and do not renew on their own. We contact you before they end so you can choose what comes next.
Minimum term	Hormone replacement, testosterone, enclomiphene and weight loss memberships billed month to month carry a 3 month minimum term. Every other membership, and any prepaid plan, annual program or per visit service, has no minimum term.
Early cancellation fee	If a 3 month minimum applies and you cancel before your third monthly payment, a one-time fee equal to one month of your membership rate is charged. That is the only charge. You are not billed for the remaining months. The fee is waived if we stop or change your treatment for a clinical reason and no equivalent program fits, if you move outside the states where your provider is licensed, if you enroll in Medicare, Medicare Advantage or Medicaid, if you cancel because of a price or terms change before it takes effect, or if we end your membership for any reason other than non-payment.
How to cancel	Hormone replacement, testosterone, enclomiphene and weight loss memberships are cancelled by written request, received at least 7 days before your next billing date. Send it by patient portal message, by email to contact@navarahealthtx.com, or by text to (469) 653-3124. A request that arrives less than 7 days before your billing date takes effect after that charge, and your benefits run through the period it pays for. If you call, leave a voicemail, or tell us in person, we will text you the same business day to confirm in writing, and the date of your written reply is the date we use. Every other membership can be cancelled at any time, in writing, in person, or by phone, and a voicemail counts. Before we mention any offer to keep you, we will confirm you can cancel and tell you whether an early cancellation fee applies and how much it is.
Effect of cancelling	Cancellation takes effect at the end of the period you already paid for, and your membership benefits run until then. If you are mid-treatment, your provider will guide you on stopping or transitioning safely and may authorize a bridge refill where appropriate.
Partial months	We do not prorate partial months.
Failed payments	We tell you the same day, retry on days 3 and 7, and charge no late fee. Membership services and refills pause on day 10. The membership cancels on day 30, and the early cancellation fee applies if that happens inside a minimum term.
Pausing	A month to month membership can be paused once per calendar year for up to 60 days, with a $25 monthly hold fee. Refills and lab monitoring pause with it, and paused months do not count toward a minimum term. Prepaid plans and annual programs cannot be paused.
Price changes	At least 30 days written notice before any price or terms change to an active membership. You may cancel before it takes effect with no early cancellation fee. A price already paid for a prepaid plan or annual program does not change during that term.
Returning	Within 60 days of your membership ending, you resume at the current monthly rate with no start fee, any early cancellation fee you paid is credited to your first month back, and a minimum term you already completed does not restart. After 60 days you re-enroll as a returning patient: the current start fee applies, new baseline labs are needed if your last results are more than 90 days old, and a new minimum term applies where the program has one.

Tox on Tap membership

Tox on Tap is a neurotoxin bank. Each monthly payment goes into your own balance, and you spend that balance on neurotoxin treatment when you are ready.

• $150 a month, charged on the 1st or 15th to your card on file, is added to your tox bank.
• Your balance is spent on any neurotoxin treatment at our standard per-unit prices, including masseter and hyperhidrosis treatment. Anything above your balance is paid at the visit.
• Your balance carries over month to month within the calendar year and expires on December 31. It is not refunded as cash and is not transferable.
• There is no minimum term. Cancel at any time and future charges stop. Whatever is already in your bank stays available until December 31 of that year.
• The $100 aesthetic consultation and the $30 good faith exam are separate from your bank.

Prepaid plans and packages

Ninety day prepaid plans, annual programs and multi-session packages are discounted because they are paid in advance. That discount is what the prepayment buys.

• If we end a prepaid plan or annual program for a clinical reason and no equivalent program is appropriate for you, each unused whole month is refunded at that program's standard monthly rate, to your original card within 14 days.
• If you move outside the states where your provider is licensed, unused whole months are refunded the same way, because we can no longer lawfully provide your care.
• If you stop for any other reason, each unused whole month converts to account credit at the standard monthly rate, good for 12 months toward any Navara service. The prepay discount does not carry over.
• Medication already dispensed or shipped, and sessions already performed, are not refundable.
• Packages are for the named patient and are not transferable.
• Unused sessions expire one year from the date of purchase.

Prepaid weight loss plans and maintenance

• If your dose moves up a tier during a 90 day prepay, the monthly difference is charged when your new dose ships. A move down a tier is not refunded.
• Once you reach a maintenance tier after completing your first 3 month minimum, no new minimum applies.
• Weight Loss Accelerator: if GLP-1 therapy turns out not to be appropriate for you, the Start Visit and lab portion are kept and the rest of the package is refunded to your original card.

Program start fees

A program start fee pays for your intake, evaluation, treatment plan and any baseline labs included with it. It is not refundable once your start visit has taken place. Monthly membership fees are not refundable or prorated once charged, because that month's services are available to you for the whole period.

In-clinic procedures

Aesthetic, regenerative, and IV procedures involve product that is drawn, opened, or prepared specifically for you at the time of your appointment.

• Once a procedure has been performed, it is not refundable.
• If you cancel after product has been opened or prepared, the cost of that product is not refundable.
• The $100 booking deposit is applied to your treatment, and is forfeited if you cancel with less than 24 hours notice or do not attend.

Laboratory testing

• Before your draw: if you cancel before the specimen is collected, the laboratory portion is refunded.
• After your draw: the laboratory portion is not refundable once the specimen has been collected and processed, whether or not you attend your results review.
• Results review is included in flat-rate panels and has no separate charge to refund.
• Where testing is billed to your insurance rather than paid at our flat rate, the laboratory bills you directly and Navara Health cannot refund or adjust that bill.

Good faith exam

The good faith exam is required under Texas law before your first aesthetic, IV, or injection service. Once performed, it is not refundable, and it covers you for 12 months across all applicable services.

How refunds are issued

Approved refunds are issued to the original payment method. Refunds owed on a prepaid plan or annual program are issued within 14 days. Other approved refunds are processed within 7 business days. Refunds cannot be issued to a different card or account. Depending on your bank, it may take several additional days to appear after we process it.

Payment disputes and chargebacks

If you believe you have been charged in error, contact us first. Most billing questions are resolved the same day.

Filing a chargeback without contacting us means your bank asks us to release your treatment records to substantiate the charge. We would much rather talk to you. Where a chargeback is filed for services that were provided as agreed, we reserve the right to recover the disputed amount and any associated fees, and to decline future service.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices. When we make a material change, we will let you know and update the date at the top of this page. The version in effect at the time of your purchase governs that purchase.