Clinic 5301 Alpha Rd, Suite 34 · Dallas, TX 75240
Scheduling (469) 653-3124
Email contact@navarahealthtx.com
Virtual Care in 9 states
Book Now

Home › Patient Policies

Patient Policies

Every policy, in one place.

These are the terms that govern your care and your payments at Navara Health. Read them before your first visit. And if something is unclear, text (469) 653-3124 and our team will point you to the answer.

Cash-pay We do not bill insurance. Superbills on request.
No Medicare or Medicaid We cannot see enrolled patients, including self-pay.
24 hours Notice to cancel or reschedule without losing your deposit.
Visits, not calls Medical questions are answered at a visit or by member message.

Read the Policies

What each one covers.

Payment, Cancellation and Membership Deposits, the 24-hour cancellation window, Start Visits, membership billing, pausing, refunds, and who answers what by phone, text and portal. Read the policy › Notice of Privacy Practices How we use, protect and share your health information, and your rights over it. Read the policy › Consumer Health Data Privacy How we collect, use and protect consumer health data, and how to exercise your rights. Read the policy › Telemedicine Consent How virtual visits work, where you need to be located during a visit, and what requires an in-person visit. Read the policy › Terms and Conditions The terms for using our website and booking our services. Read the policy › Medical Disclaimer Our website is education. It is not medical advice and does not create a provider relationship. Read the policy › Accessibility Our accessibility commitment, and how to ask for help using the site. Read the policy › Cookie Policy Which cookies we use and how to change your choices. Read the policy ›

Forms You Sign

Signed in your patient portal.

Your forms arrive in your patient portal when you book, and you sign them there before your visit. Each one matches the published policy above. But if a signed agreement ever differs from this website, the agreement you signed controls.

Financial Policy Acknowledgment Every patient, before a first visit
Telemedicine Informed Consent Every patient seen by virtual care
Membership and Recurring Billing Agreement Members, at your Results Review
Recurring Payment Authorization Members, signed separately for your card on file
Treatment consent for your service Before that treatment begins
Book Your Start Visit How Care Works