Patient Resources
Patient Resources
Everything you need before and during your care at Navara Health. Forms, education, policies, financing, and what actually happens at a visit, in one place.
What's Here
Everything You Need In One Place
Before You Book
How Your Visit Actually Works.
Not every visit needs a video call. What we do depends on what you are being seen for, your history, and what your state requires. Here is the whole process.
Pick a time online. You will receive an email right away with your forms and, if your visit needs one, a secure link to pay your deposit. The deposit is applied in full to your visit: full price for services under $100, $100 for services $100 and up, and $350 for PRP and PRF treatments, which covers a kit ordered for your appointment that expires and cannot be reused. Hormone, testosterone, enclomiphene, and weight loss memberships carry a 3 month minimum and are cancelled by written request at least 7 days before your next billing date.
Your intake and consent form is linked with the service at booking. Your appointment is confirmed once the form and payment are both complete. If you did not fill it in at booking, we send it to you.
A secure questionnaire reviewed by your provider, a scheduled audio visit, or a HIPAA-compliant video visit. Your provider decides based on what you are being seen for.
Recommendations and prescriptions follow after your results and history have been reviewed. We do not prescribe before we have read what we ordered.
How we decide the format. We will not stretch a fifteen-minute question into a video call, and we will not shortcut something that needs one. A questionnaire suits refills and straightforward follow-ups. A scheduled audio visit suits something that needs talking through but not looking at. Video is for new starts, complex histories, and anything needing visual assessment.
Read Before Booking
Our Policies
By scheduling, you acknowledge that you have reviewed and agree to these. All new patients complete a General Intake and Consent Form, linked with the service when you book.
Deposits, the 24-hour cancellation window, membership billing and cancellation, refunds, and chargebacks.
Scope of services, where we are licensed, prescription policy, and dispute resolution.
How telehealth works here, its benefits and limits, your rights, and AI-assisted documentation.
How your health information is protected and used. Washington and Nevada residents see also our Consumer Health Data Privacy Policy.
Booking or billing questions? Text (469) 653-3124.
Written and clinically reviewed by Jessica Boggs, MSN, APRN, FNP-C, ENP-C, founder of Navara Health. Medical oversight by Simal Patel, MD.
Last reviewed October 17, 2026. This page is general information, not medical advice, and does not create a provider relationship.